Rural, Regional and Remote (RRR) Outreach Program

Call: 1800 457 117
Email: [email protected]

What is the RRR Outreach Program?

WLSQ has established a pilot program to support women experiencing domestic and family violence in rural, regional, and remote areas of Queensland. Our dedicated Rural Regional and Remote Outreach team includes a solicitor, social worker, financial counsellor, and community legal education officer. We provide integrated, holistic services that address the legal, financial, welfare, and safety needs of women affected by domestic and family violence. The team travels to targeted areas across Queensland, offering both in-person and remote support.

Who Can the RRR Outreach Team Help?

Our program assists women living in rural, regional, and remote areas of Queensland who are experiencing domestic violence and who have an identified legal need in relation to Domestic and Family Violence, Child Protection, Family Law and/ or Sexual Assault.

Women residing in the three target areas can receive remote phone support and/ or in-person support during scheduled visits. These areas are visited on a monthly rotating basis:

• Kingaroy / Gympie
• Roma / Charleville
• Emerald / Longreach

Women can book an initial legal advice appointment and can be internally referred by WLSQ to our social worker and financial counsellor based on assessed needs linked to the primary legal issue.

How Can the RRR Outreach Team Help?

Under the pilot, the RRR Outreach team provides various forms of assistance, including:

• Legal Support: Legal assistance in the areas of Family law, domestic and family violence, child protection advice and sexual assault. This can include supporting clients to apply for Legal Aid.
• Resource Referrals: Information and referrals to additional support services.
• Education: Community legal education workshops and presentations tailored to local needs.
• Financial Counselling:
  • Advocacy for financial abuse.
  • Understanding financial rights.
  • Gaining financial independence.
  • Assessing eligibility for government assistance.
  • Negotiating repayment arrangements with creditors.
  • Explaining options related to debt recovery and bankruptcy.
  • Assisting with hardship variations and budgeting.
• Social Work Services:
  • Brief counselling and crisis intervention.
  • Domestic and Family Violence risk assessment, safety and exit planning.
  • Referrals to support services.
  • Assistance drafting grant applications.

How Can Services Refer Women to the RRR Outreach Team?

Women can call the WLSQ RRR Priority Helpline at 1800 457 117, available from 9:00 am to 4:30 pm, Monday to Friday. For women assessed as meeting the eligibility criteria WLSQ will schedule an initial legal advice appointments and determine the best mode of support (in-person or remote).

Service providers can refer women by completing a warm referral form, identifying the client as a RRR client. WLSQ will reach out directly to arrange a suitable time for an initial legal appointment and will provide internal referrals to social work and financial counselling.

Important: Please ensure you provide WLSQ with a safe way to contact the client.