Frequently asked questions

WLSQ is a specialist community legal centre which provides free legal advice to women in Queensland in the areas of domestic and family violence, family separation or divorce, child safety and if someone is trying to access your counselling records in a sexual assault Court matter.

Call the WLSQ Helpline on 1800 957 957 to speak with our specially trained team of female intake officers who can provide information and referrals to all women and, if appropriate, arrange a legal advice appointment with a WLSQ lawyer. For more information about the WLSQ Helpline visit the Get Help page.

Our rural, regional and remote (RRR) line provides priority access, where possible, to the service for women who are outside Southeast Queensland on Monday to Friday between 9:00am to 4:30pm. For more information about the RRR Priority Line visit the Get Help page.

Please note that we are not able to offer second opinions when you already have a lawyer or are in receipt of a current grant of Legal Aid.

When you contact Women’s Legal Service Queensland (WLSQ) seeking assistance, you may be advised that we cannot assist. For more information about reasons why we may not be able to assist you please download the If WLSQ Cannot Assist You factsheet. If we cannot assist, our team will do our best to direct you to a service which can help.

For any other legal matter please visit the Community Legal Centres Queensland website to find a community legal centre in your area that may be able to offer free legal advice. If you are unsure about where to start, please contact our Helpline on 1800 957 957 and our intake officers can provide you with information and/or appropriate referrals depending on the legal issue you are experiencing.

Our services are free to eligible women. For information on our services visit Get Help.

No. We need to speak directly to the woman seeking advice so that we can collect the relevant information and provide accurate and complete advice.

If you are going to court for a family law, domestic violence or child protection you can call the WLSQ Helpline on 1800 957 957 for free legal advice.

We generally cannot appear for you in court, however we can provide advice regarding services that may be able to assist, or about how to prepare to represent yourself.

If you are attending a domestic and family violence matter at the Ipswich Magistrates Court*, Holland Park Magistrates Court, or Caboolture Magistrates Court we may be able to represent you through the free duty lawyer service. You do not need to call for an appointment first. When attending court, you can ask to see a duty lawyer and you will be guided through the process on the day.

*Please note, we do not attend the Ipswich Magistrates Court on Wednesdays or Thursdays. If you are appearing on these days, please call the WLSQ Helpline on 1800 957 957, 9:00am to 4:30pm, Monday to Friday.

We will only disclose personal information to third parties with client consent or if we are required by law.

For eligible women, the WLSQ Helpline team can arrange a free 30 minute appointment with an experienced solicitor. If you are eligible for an appointment, you can nominate a day or evening appointment, by phone or in person, subject to availability. For more information see our Get Help page.

WLSQ provides a welcoming environment, however we generally cannot accommodate children being taken into your appointment. If you are bringing children with you, we recommend you bring a female support person to supervise them during your appointment.

WLSQ is committed to the provision of a safe environment for our clients to discuss their legal matter with our team. If you want a support person to attend your appointment with you, WLSQ will discuss this with you. We are focused on ensuring clients feel safe and supported during their appointments and that their privacy is maintained.

The Monday evening legal advice clinic is run at our Milton office at Level 3, 349 Coronation Drive Milton Qld 4064 from 5.30pm to 8:00pm. Appointments can be booked through our Statewide Helpline on 1800 957 957, 9:00am to 4:30pm, Monday to Friday.

If you mainly speak a language other than English: Call WLSQ on 1800 957 957 and ask for an interpreter. State your name, phone number and the language you speak. We will organise an interpreter during the call.

If you experience challenges speaking or hearing: Call the National Relay Service (NRS). Give NRS the WLSQ phone number, 1800 957 957.

For more information, visit Get Help.

You should provide WLSQ with copies of the documents you are seeking legal advice about or that are relevant to your case.

You should consider writing a list of questions for the lawyer.

You can ask for access to your file in writing by letter or email to WLSQ.

We will ask you to verify your identity before we provide you with a copy of your file.

The documents you may receive copies of include:

• Correspondence with you and the other people involved in your case;
• Court documents;
• Documents provided by you, other parties or other documents excluding internal WLSQ records including file note.

We will not provide copies of these documents to anyone else unless we have your written consent to do so or we are required by law.

Milton office

A dedicated client parking space is available at our Milton office, located at Level 3, 349 Coronation Drive, Milton QLD 4064. The client parking bay is the last parking space on the right-hand side of the outside car park when entering the property. Parking availability is limited and it must be booked by a staff member, so please contact our team before your appointment if you require parking. Paid Street parking in the surrounding area is also available but can be limited.

Ipswich office

There are several parking options located near our Ipswich office at G.06, 114 Brisbane Street, Ipswich QLD 4305, including paid parking facilities within a short walking distance and free parking options throughout the Ipswich CBD. A map showing nearby free parking locations is available below.
iPSWICH Parking-Map-Free

Brisbane City office

Paid parking is available nearby the Brisbane City office: Level 8, Suite 8, 15 Adelaide Street, Brisbane City, at Uptown Centre, King George Square and Queens Plaza car parks.

Caboolture office

Convenient on-site parking is available for clients at the front of our Caboolture office, located at 168 Morayfield Road, Morayfield QLD 4506.

Southport office

There are several parking options available near our Southport office, including the Pivotal Point Southport Car Park and Australia Fair Shopping Centre parking. Please contact our team if you require assistance finding suitable parking for your appointment.

Accessible parking

If you require accessible parking or assistance accessing one of our offices, please let our team know when booking your appointment.

Milton office

Our Milton office is within walking distance of several bus stops along Coronation Drive and the Milton Ferry Terminal. The office is approximately a 10-minute walk from both Milton and Auchenflower train stations. 

Ipswich office

Our Ipswich office is located in the Ipswich CBD and is within walking distance of Ipswich train station and a range of local bus services.

Brisbane City office

Our Brisbane City office is conveniently located near Central and Roma Street train stations, as well as numerous bus services operating throughout the CBD.

Caboolture office

Our Caboolture office is located approximately 220 metres from Morayfield Shopping Centre Bus Station and 1.4 kilometres from Morayfield train station.

Southport office

Our Southport office is located within a short walk of the Southport light rail station and Southport bus station. The office is also conveniently located between the Nerang Street and Southport South light rail stations.

For current public transport routes, timetables and accessibility information, please visit Translink’s Journey Planner: https://translink.com.au/plan-your-journey/journey-planner

Yes. All WLSQ offices are wheelchair accessible.